CRM projects
Stop Wasting Time on Paperwork: AMS TV 4
Use templates and automation to save writing out customer details again and again In this episode of AMS TV, we’ll be focusing…
Tracking After Sales Communications: AMS TV 3
How to give great customer service by using systems to keep in touch with customers once the sale has been made. In…
Too Many Spreadsheets: AMS TV 2
Listen to what Mark has to say about how too many spreadsheets can affect your company growth Hi Mark here, Managing Director…
Stop Throwing Money Away by Losing Leads: AMS TV 1
Businesses lose thousands by not having adequate systems in place to follow up leads. Here Mark gives you some ideas about how…
Want your CRM project to actually work? Stop thinking about software.
The failure rate in CRM projects is high – 6 out of 10 fail within a year How can you make sure…
How to Convince People to Use Your CRM
The reason many CRM systems and projects fail is because of poor user adoption. Ask yourself, right now, who is actually using…
Why Excel isn’t Right For Your Your Business
We’ve all been there – you need to capture some new data quickly… This time it’s contract renewal data. You turn to…
ETHICS Series: Mapping your business processes for a more efficient and effective system
How can you replace an existing system with a new system when you don’t know exactly how the existing system works?
Mapping business processes is a part of requirements analysis, and is one of the most difficult but most important tasks of implementing an information system. Its difficulty is based on the size and complexity of the system being implemented, and the ability of users to specify their requirements. A system with multiple shared databases crossing different functional areas or global locations will clearly be a complex implementation, compared to a simpler implementation where a system with a single database is operated in one department […]…
ETHICS Series: Maximising the fit between people and technology in your business
Become more efficient and effective, improve employee engagement and grow your business the sustainable way…too good to be true? Start reading our series of articles on ETHICS to find out more…